FAQs

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Q1: What type of products does The Velvet Weaves offer?

A: We specialize in handcrafted Banarasi sarees, dupattas, and fabrics that showcase traditional Indian craftsmanship with a modern touch.

Q2: Are your products authentic and handmade?

A: Yes, all our products are authentic and crafted by skilled artisans from Banaras, ensuring the highest quality and intricate designs.

 

Q3: Do you offer customizations?

A: Yes, we provide customization options for sarees and fabrics to suit your preferences. Please contact us for more details.

Q4: How can I place an order?

A: You can place an order directly on our website by browsing the catalog and adding items to your cart. For assistance, you can contact us via email or phone.

Q5: What are your shipping options?

A: We offer both domestic and international shipping. Shipping charges and delivery times vary based on your location.

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Q6: What is your return/exchange policy?

A: We accept returns and exchanges within 7 days of delivery, provided the product is unused and in its original condition. Customized products are non-returnable. For more details, refer to our Return Policy page.

 

Q7: How do I care for my Banarasi saree?

A: We recommend dry cleaning for all our Banarasi sarees to maintain their color and texture. Avoid exposure to direct sunlight for extended periods

Q8: Do you have a physical store?

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Q9: How can I contact customer support?

A: You can reach us via email at [your email address] or call us at [your phone number]. Our support team is available from [your timings].

Q10: Do you offer bulk orders for events or reselling?

A: Yes, we cater to bulk orders for weddings, events, and reselling purposes. Please contact us to discuss your requirements.

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